Return Policy

Thank you for choosing ComplyCTA for your Beneficial Ownership Report Filing needs. We strive to provide a seamless and efficient experience to our valued users. Please review our return policy outlined below:

1. Refund Eligibility: Users are eligible for a refund within 15 days of the initial payment date.
2. Refund Request Process: To request a refund, users must send an email to support@complycta.us within the 15-day period. The email should include the following details:
   • Subject: Refund Request for [Your Account/User ID]
   • Body: Brief explanation for the refund request
3. Refund Approval: Upon receiving the refund request, our support team will review the request and determine eligibility based on the following criteria:
   • The request is made within 15 days of the initial payment.
   • The user has not submitted the Beneficial Ownership Report to FinCEN.
4. Refund Processing: If the refund request meets the eligibility criteria, our team will initiate the refund process. Please note that refunds will be issued to the original payment method used for the purchase.
5. Non-Refundable Transactions: Once the Beneficial Ownership Report is submitted to FinCEN, the amount paid for the service becomes non-refundable and cannot be cancelled.
6. Cancellation Policy: As the submission to FinCEN is irreversible, users are encouraged to review all information carefully before proceeding with the submission.
7. Contact Us: For any questions or assistance regarding refunds, please reach out to our support team at support@complycta.us. We are here to help ensure a smooth experience for our users.

By using ComplyCTA’s services, you agree to adhere to the terms and conditions outlined in this return policy. We appreciate your understanding and cooperation.